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Receptionists and Information Clerks resume skills and keywords

In 138 Receptionists and Information Clerks job postings from 64 employers analysed on October 23, 2026, the most requested skills are Communication (86 %), Customer service (62 %), Attention to detail (46 %), Professionalism (35 %) and Flexibility (25 %). Of the top 40 skills, 22 are hard skills, tools or certifications and 18 are soft skills.

Download the full list as a CSV or check your own resume against a posting with the free keyword scanner.

Top 40 skills in Receptionists and Information Clerks job postings

Skills requested in 138 Receptionists and Information Clerks job postings, by share of postings
SkillShare of postingsType
Communication86 %Soft skill
Customer service62 %Soft skill
Attention to detail46 %Soft skill
Professionalism35 %Soft skill
Flexibility25 %Soft skill
Problem Solving21 %Soft skill
Organizational skills20 %Soft skill
Microsoft Office19 %Tool
Microsoft Excel18 %Tool
Collaboration17 %Soft skill
Administrative Support17 %Hard skill
Interpersonal skills16 %Soft skill
Microsoft Word15 %Tool
Leadership14 %Soft skill
Compassion14 %Soft skill
Data entry12 %Hard skill
Google Workspace12 %Tool
Microsoft Outlook12 %Tool
Time Management11 %Soft skill
Interpersonal Communication11 %Soft skill
Warmth11 %Hard skill
Empathy10 %Soft skill
Insurance verification9 %Hard skill
Calm under pressure9 %Hard skill
Customer Experience9 %Hard skill
Scanning9 %Hard skill
Multitasking8 %Soft skill
Access Control8 %Hard skill
Bilingual7 %Soft skill
HIPAA7 %Certification
Adaptability7 %Soft skill
Medical terminology7 %Hard skill
Guest services7 %Hard skill
Opera PMS7 %Tool
Appointment Scheduling7 %Hard skill
Property Management6 %Hard skill
Mentoring6 %Soft skill
Curriculum6 %Hard skill
Pharmaceutical Care6 %Hard skill
EHR6 %Tool

Hard skills vs soft skills vs tools and certifications

Hard skills (14)

Soft skills (18)

Tools and software (7)

Certifications and licenses (1)

Keyword phrases recruiters use

Multi-word phrases that recur across these receptionists and information clerks postings, with the share of postings that use each one.

reception area 26 %check out 21 %exceptional customer service 19 %multiple tasks 19 %patient records 18 %exceptional service 17 %managing schedules 15 %values driven 13 %administrative tasks 12 %needed assist 12 %youll play 12 %while supporting 12 %friendly face 12 %appropriate departments 12 %why youll 12 %

How to use this on your resume

Treat the table as a checklist, not a script. Put the skills you genuinely have in your skills section, using the same wording as the posting, and back the top ones with a bullet that shows the result.

Each job posting differs from the average, so compare your resume with the actual ad: paste it into the resume keyword scanner to see which terms you already have and which are missing. The ATS keywords guide explains where to place them so applicant tracking systems read them.

Skip any skill you cannot talk about in an interview; a keyword that falls apart under one question costs more than it gains. For a full layout with these skills in context, see the Receptionists and Information Clerks resume example. Then prepare for the Receptionists and Information Clerks interview questions that test them.

Build a receptionists and information clerks resume with these skills

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Receptionists and Information Clerks resume skills: FAQ

Which skills matter most for a Receptionists and Information Clerks resume?

In 138 Receptionists and Information Clerks job postings analysed on October 23, 2026, the most requested skills were Communication (86 %), Customer service (62 %), Attention to detail (46 %), Professionalism (35 %) and Flexibility (25 %). Lead your skills section with the ones you can back up, and show them in your experience bullets too.

Should I list soft skills on a Receptionists and Information Clerks resume?

Yes, but prove them rather than list them. 18 of the top 40 skills in these postings are soft skills, led by Communication (86 % of postings). Show them through results in your bullets, for example a project you coordinated or a process you explained.

Which tools and certifications do Receptionists and Information Clerks postings ask for?

The tools and certifications named most often were Microsoft Office (19 %), Microsoft Excel (18 %), Microsoft Word (15 %), Google Workspace (12 %), Microsoft Outlook (12 %) and HIPAA (7 %). List the ones you have exactly as the posting writes them.

Where does this data come from?

From 138 public Receptionists and Information Clerks job postings at 64 employers, collected on October 23, 2026 from Greenhouse (98), Lever (36) and Ashby (4). A skill's share is the number of postings that mention it divided by 138. The data is updated quarterly and can be downloaded as a CSV.

Method and data

Source: 138 public job postings for receptionists and information clerks roles (titles such as Receptionist, Front Desk Coordinator, Front Desk Associate and Front Desk Receptionist) at 64 employers, collected on October 23, 2026 from employer applicant tracking system job boards: Greenhouse 98, Lever 36 and Ashby 4. Employers in the sample include Soho House & Co., Art of Problem Solving, IVX Health, Dental365, Peachy and Silverado. A skill's share is the number of postings that mention it divided by 138. Updated quarterly. Download the data: receptionists-and-information-clerks-resume-skills.csv (CC BY 4.0). Browse skills for other roles.