Cancellation & Refunds

Last updated September 5, 2026

Subscription traps are the resume-tool industry's worst habit, so here is our whole policy in plain language. Short version: cancel yourself in two clicks, 30-day money-back on everything, and our one-time pass can't renew because nothing is stored to renew it with.

Canceling a subscription

  1. Sign in and open your dashboard.
  2. Open billing and click Manage Subscription — this opens the Stripe billing portal.
  3. Click Cancel. Done — no retention flow, no email required.

Cancellation stops the next renewal; you keep Pro access until the end of the period you've already paid for. If anything in that flow ever fails, email support@onetworesume.com and we'll cancel it manually the same day we see it.

The 7-Day Pass: nothing to cancel

The $4.99 pass is a one-time purchase. It expires on its own after seven days, keeps no card on file for renewal, and never converts into a subscription. We built it specifically because "cheap trial that quietly becomes $26 a month" is the pattern we never want to be accused of.

Refunds: 30 days, no questions

After you cancel

Your account simply becomes a free account: resumes preserved, editing and AI improvement still working, Pro features locked. Your data stays yours — delete individual resumes anytime, or request full account deletion as described on the security and data page.

Common questions

How do I cancel my OneTwo Resume subscription?

Open your dashboard, go to billing, and click Manage Subscription — it opens the Stripe billing portal where Cancel takes effect immediately for renewals. No email, no phone call, no chat with a retention script. You keep paid access until the end of the period you already paid for.

Does the 7-Day Pass renew?

No, by design. The $4.99 pass is a one-time payment: it ends on its own after 7 days, no card is kept on file for renewal, and there is nothing to cancel.

How do refunds work?

Every paid plan carries a 30-day money-back guarantee, no questions asked. Email support@onetworesume.com from your account email with 'refund' in the subject; refunds go back to the original payment method via Stripe, typically within 5-10 business days depending on your bank.

What happens to my resumes after I cancel?

Nothing is deleted. Your account reverts to the free plan: your resumes stay, editing and AI improvement keep working, and Pro features (downloads, tailoring, premium templates) lock until you upgrade again. You can also delete any resume, or request full account deletion, at any time.