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IT Support Specialist resume skills and keywords

In 326 IT Support Specialist job postings from 264 employers analysed on October 23, 2026, the most requested skills are Troubleshooting (78 %), Communication (75 %), Technical Support (49 %), Customer service (42 %) and Problem Solving (39 %). Of the top 40 skills, 32 are hard skills, tools or certifications and 8 are soft skills.

Download the full list as a CSV or check your own resume against a posting with the free keyword scanner.

Top 40 skills in IT Support Specialist job postings

Skills requested in 326 IT Support Specialist job postings, by share of postings
SkillShare of postingsType
Troubleshooting78 %Hard skill
Communication75 %Soft skill
Technical Support49 %Hard skill
Customer service42 %Soft skill
Problem Solving39 %Soft skill
Microsoft Office36 %Tool
Printer33 %Hard skill
Active Directory33 %Tool
Collaboration32 %Soft skill
Google Workspace27 %Tool
Intune26 %Hard skill
Help desk25 %Hard skill
Attention to detail24 %Soft skill
VPN24 %Hard skill
Okta20 %Tool
Linux20 %Tool
CompTIA A+20 %Certification
Jira18 %Tool
Onboarding and offboarding18 %Hard skill
Leadership17 %Soft skill
DHCP17 %Hard skill
SLAs17 %Hard skill
Azure17 %Tool
ITIL16 %Certification
Asset Management16 %Hard skill
Offboarding15 %Hard skill
Flexibility14 %Soft skill
Network+14 %Certification
PowerShell14 %Tool
TCP/IP14 %Hard skill
Process improvement13 %Hard skill
Triage13 %Hard skill
Interpersonal skills13 %Soft skill
Procurement12 %Hard skill
Technical Documentation12 %Hard skill
AI Tools11 %Tool
Python11 %Tool
Bash11 %Tool
Customer Support11 %Hard skill
SharePoint11 %Tool

Hard skills vs soft skills vs tools and certifications

Hard skills (17)

Soft skills (8)

Tools and software (12)

Certifications and licenses (3)

Keyword phrases recruiters use

Multi-word phrases that recur across these it support specialist postings, with the share of postings that use each one.

hardware/software 33 %mobile devices 28 %ticketing system 28 %information technology 18 %device management 18 %user accounts 17 %endpoint management 15 %complex issues 14 %resolve issues 13 %system administration 13 %recurring issues 12 %dns dhcp 12 %management tools 12 %base articles 11 %customer focused 11 %

How to use this on your resume

Treat the table as a checklist, not a script. Put the skills you genuinely have in your skills section, using the same wording as the posting, and back the top ones with a bullet that shows the result.

Each job posting differs from the average, so compare your resume with the actual ad: paste it into the resume keyword scanner to see which terms you already have and which are missing. The ATS keywords guide explains where to place them so applicant tracking systems read them.

Skip any skill you cannot talk about in an interview; a keyword that falls apart under one question costs more than it gains. For a full layout with these skills in context, see the IT Support Specialist resume example. Then prepare for the IT Support Specialist interview questions that test them.

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IT Support Specialist resume skills: FAQ

Which skills matter most for a IT Support Specialist resume?

In 326 IT Support Specialist job postings analysed on October 23, 2026, the most requested skills were Troubleshooting (78 %), Communication (75 %), Technical Support (49 %), Customer service (42 %) and Problem Solving (39 %). Lead your skills section with the ones you can back up, and show them in your experience bullets too.

Should I list soft skills on a IT Support Specialist resume?

Yes, but prove them rather than list them. 8 of the top 40 skills in these postings are soft skills, led by Communication (75 % of postings). Show them through results in your bullets, for example a project you coordinated or a process you explained.

Which tools and certifications do IT Support Specialist postings ask for?

The tools and certifications named most often were Microsoft Office (36 %), Active Directory (33 %), Google Workspace (27 %), Okta (20 %), Linux (20 %) and CompTIA A+ (20 %). List the ones you have exactly as the posting writes them.

Where does this data come from?

From 326 public IT Support Specialist job postings at 264 employers, collected on October 23, 2026 from Greenhouse (192), Lever (66) and Ashby (68). A skill's share is the number of postings that mention it divided by 326. The data is updated quarterly and can be downloaded as a CSV.

Method and data

Source: 326 public job postings for it support specialist roles (titles such as IT Support Specialist, Technical Support Specialist (SaaS | SQL), IT Support Engineer and Technical Support Specialist) at 264 employers, collected on October 23, 2026 from employer applicant tracking system job boards: Greenhouse 192, Lever 66 and Ashby 68. Employers in the sample include Nebius, Rocket Lab Corporation, Formlabs, C3EL, SpaceX and DYOPATH. A skill's share is the number of postings that mention it divided by 326. Updated quarterly. Download the data: it-support-specialist-resume-skills.csv (CC BY 4.0). Browse skills for other roles.