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General and Operations Managers resume skills and keywords

In 525 General and Operations Managers job postings from 320 employers analysed on October 23, 2026, the most requested skills are Communication (72 %), Leadership (71 %), Accountability (32 %), Problem Solving (31 %) and Continuous improvement (28 %). Of the top 40 skills, 23 are hard skills, tools or certifications and 17 are soft skills.

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Top 40 skills in General and Operations Managers job postings

Skills requested in 525 General and Operations Managers job postings, by share of postings
SkillShare of postingsType
Communication72 %Soft skill
Leadership71 %Soft skill
Accountability32 %Soft skill
Problem Solving31 %Soft skill
Continuous improvement28 %Hard skill
Collaboration24 %Soft skill
Operational Excellence23 %Tool
Coaching23 %Soft skill
Logistics20 %Hard skill
Customer service20 %Soft skill
Mentoring19 %Soft skill
Attention to detail18 %Soft skill
Decision making18 %Soft skill
Process improvement17 %Hard skill
Customer Experience16 %Hard skill
Microsoft Excel14 %Tool
Interpersonal skills14 %Soft skill
Project Management14 %Hard skill
Performance management13 %Hard skill
Customer Satisfaction12 %Hard skill
SOPs12 %Hard skill
Operational Efficiency11 %Hard skill
Performance Metrics11 %Hard skill
Operations management10 %Hard skill
Driver license10 %Certification
Organizational skills9 %Soft skill
People management9 %Hard skill
Microsoft Office9 %Tool
Business development9 %Hard skill
Team Leadership8 %Soft skill
Flexibility8 %Soft skill
Procurement8 %Hard skill
Teamwork8 %Soft skill
Stakeholder management7 %Soft skill
SQL7 %Tool
SLAs7 %Hard skill
Professionalism6 %Soft skill
Change management6 %Hard skill
Business Acumen6 %Hard skill
Payroll6 %Hard skill

Hard skills vs soft skills vs tools and certifications

Hard skills (18)

Soft skills (17)

Tools and software (4)

Certifications and licenses (1)

Keyword phrases recruiters use

Multi-word phrases that recur across these general and operations managers postings, with the share of postings that use each one.

operational performance 13 %

How to use this on your resume

Treat the table as a checklist, not a script. Put the skills you genuinely have in your skills section, using the same wording as the posting, and back the top ones with a bullet that shows the result.

Each job posting differs from the average, so compare your resume with the actual ad: paste it into the resume keyword scanner to see which terms you already have and which are missing. The ATS keywords guide explains where to place them so applicant tracking systems read them.

Skip any skill you cannot talk about in an interview; a keyword that falls apart under one question costs more than it gains. For a full layout with these skills in context, see the General and Operations Managers resume example. Then prepare for the General and Operations Managers interview questions that test them.

Build a general and operations managers resume with these skills

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General and Operations Managers resume skills: FAQ

Which skills matter most for a General and Operations Managers resume?

In 525 General and Operations Managers job postings analysed on October 23, 2026, the most requested skills were Communication (72 %), Leadership (71 %), Accountability (32 %), Problem Solving (31 %) and Continuous improvement (28 %). Lead your skills section with the ones you can back up, and show them in your experience bullets too.

Should I list soft skills on a General and Operations Managers resume?

Yes, but prove them rather than list them. 17 of the top 40 skills in these postings are soft skills, led by Communication (72 % of postings). Show them through results in your bullets, for example a project you coordinated or a process you explained.

Which tools and certifications do General and Operations Managers postings ask for?

The tools and certifications named most often were Operational Excellence (23 %), Microsoft Excel (14 %), Driver license (10 %), Microsoft Office (9 %) and SQL (7 %). List the ones you have exactly as the posting writes them.

Where does this data come from?

From 525 public General and Operations Managers job postings at 320 employers, collected on October 23, 2026 from Greenhouse (318), Lever (98) and Ashby (109). A skill's share is the number of postings that mention it divided by 525. The data is updated quarterly and can be downloaded as a CSV.

Method and data

Source: 525 public job postings for general and operations managers roles (titles such as Operations Manager, General Manager, Business Operations Manager and Director of Operations) at 320 employers, collected on October 23, 2026 from employer applicant tracking system job boards: Greenhouse 318, Lever 98 and Ashby 109. Employers in the sample include Blank Street, Carvana, SpaceX, CLEAR - Field, EquipmentShare and Fanatics Commerce. A skill's share is the number of postings that mention it divided by 525. Updated quarterly. Download the data: general-and-operations-managers-resume-skills.csv (CC BY 4.0). Browse skills for other roles.