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Customer Success Specialist resume skills and keywords

In 92 Customer Success Specialist job postings from 70 employers analysed on October 23, 2026, the most requested skills are Customer success (89 %), Communication (78 %), Customer Experience (45 %), Account management (40 %) and Problem Solving (35 %). Of the top 40 skills, 23 are hard skills, tools or certifications and 17 are soft skills.

Download the full list as a CSV or check your own resume against a posting with the free keyword scanner.

Top 40 skills in Customer Success Specialist job postings

Skills requested in 92 Customer Success Specialist job postings, by share of postings
SkillShare of postingsType
Customer success89 %Hard skill
Communication78 %Soft skill
Customer Experience45 %Hard skill
Account management40 %Hard skill
Problem Solving35 %Soft skill
Attention to detail34 %Soft skill
Collaboration33 %Soft skill
CRM29 %Hard skill
Empathy24 %Soft skill
Customer Satisfaction23 %Hard skill
Customer service22 %Soft skill
Customer Support22 %Hard skill
Microsoft Excel21 %Tool
Professionalism18 %Soft skill
Leadership18 %Soft skill
Continuous improvement18 %Hard skill
Customer Retention17 %Hard skill
Salesforce16 %Tool
Technical Support15 %Hard skill
Flexibility14 %Soft skill
Business Reviews14 %Hard skill
Customer Engagement13 %Hard skill
HubSpot12 %Tool
Mentoring11 %Soft skill
Accountability11 %Soft skill
Interpersonal skills10 %Soft skill
Troubleshooting10 %Hard skill
Active listening8 %Soft skill
Growth mindset8 %Soft skill
Customer Onboarding8 %Hard skill
Upselling8 %Hard skill
Bilingual8 %Soft skill
Coaching7 %Soft skill
Patience7 %Soft skill
APIs7 %Hard skill
Zendesk7 %Tool
Relationship Management7 %Hard skill
Scrum Master7 %Certification
Project Management7 %Hard skill
Logistics7 %Hard skill

Hard skills vs soft skills vs tools and certifications

Hard skills (18)

Soft skills (17)

Tools and software (4)

Certifications and licenses (1)

Keyword phrases recruiters use

Multi-word phrases that recur across these customer success specialist postings, with the share of postings that use each one.

resolve issues 21 %next steps 16 %product adoption 16 %cross functionally 15 %communicate clearly 14 %follow through 14 %cross sell 14 %drive adoption 13 %primary point 12 %solve problems 12 %account health 12 %post sale 11 %account management sale 11 %

How to use this on your resume

Treat the table as a checklist, not a script. Put the skills you genuinely have in your skills section, using the same wording as the posting, and back the top ones with a bullet that shows the result.

Each job posting differs from the average, so compare your resume with the actual ad: paste it into the resume keyword scanner to see which terms you already have and which are missing. The ATS keywords guide explains where to place them so applicant tracking systems read them.

Skip any skill you cannot talk about in an interview; a keyword that falls apart under one question costs more than it gains. For a full layout with these skills in context, see the Customer Success Specialist resume example. Then prepare for the Customer Success Specialist interview questions that test them.

Build a customer success specialist resume with these skills

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Customer Success Specialist resume skills: FAQ

Which skills matter most for a Customer Success Specialist resume?

In 92 Customer Success Specialist job postings analysed on October 23, 2026, the most requested skills were Customer success (89 %), Communication (78 %), Customer Experience (45 %), Account management (40 %) and Problem Solving (35 %). Lead your skills section with the ones you can back up, and show them in your experience bullets too.

Should I list soft skills on a Customer Success Specialist resume?

Yes, but prove them rather than list them. 17 of the top 40 skills in these postings are soft skills, led by Communication (78 % of postings). Show them through results in your bullets, for example a project you coordinated or a process you explained.

Which tools and certifications do Customer Success Specialist postings ask for?

The tools and certifications named most often were Microsoft Excel (21 %), Salesforce (16 %), HubSpot (12 %), Zendesk (7 %) and Scrum Master (7 %). List the ones you have exactly as the posting writes them.

Where does this data come from?

From 92 public Customer Success Specialist job postings at 70 employers, collected on October 23, 2026 from Greenhouse (48), Lever (18) and Ashby (26). A skill's share is the number of postings that mention it divided by 92. The data is updated quarterly and can be downloaded as a CSV.

Method and data

Source: 92 public job postings for customer success specialist roles (titles such as Customer Success Associate, Customer Success Specialist, Customer Success Specialist (Turkish Speaking) - 11-Month Fixed-Term Contract and Customer Success Representative) at 70 employers, collected on October 23, 2026 from employer applicant tracking system job boards: Greenhouse 48, Lever 18 and Ashby 26. Employers in the sample include Datadog, Figure Lending, Catapult Sports, Betty CA, Cargomatic and Papa Partners. A skill's share is the number of postings that mention it divided by 92. Updated quarterly. Download the data: customer-success-specialist-resume-skills.csv (CC BY 4.0). Browse skills for other roles.