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Customer Success Manager resume skills and keywords

In 954 Customer Success Manager job postings from 566 employers analysed on October 23, 2026, the most requested skills are Customer success (91 %), Communication (73 %), Account management (59 %), Business Reviews (37 %) and Scrum Master (33 %). Of the top 40 skills, 25 are hard skills, tools or certifications and 15 are soft skills.

Download the full list as a CSV or check your own resume against a posting with the free keyword scanner.

Top 40 skills in Customer Success Manager job postings

Skills requested in 954 Customer Success Manager job postings, by share of postings
SkillShare of postingsType
Customer success91 %Hard skill
Communication73 %Soft skill
Account management59 %Hard skill
Business Reviews37 %Hard skill
Scrum Master33 %Certification
Customer Experience32 %Hard skill
Leadership30 %Soft skill
CRM26 %Hard skill
Collaboration26 %Soft skill
Problem Solving25 %Soft skill
Salesforce22 %Tool
Customer Satisfaction17 %Hard skill
Accountability17 %Soft skill
Customer Engagement16 %Hard skill
Attention to detail15 %Soft skill
Project Management15 %Hard skill
APIs14 %Hard skill
AI Tools11 %Tool
Relationship Management11 %Hard skill
Flexibility10 %Soft skill
Relationship building10 %Soft skill
Mentoring10 %Soft skill
Customer Retention9 %Hard skill
Interpersonal skills9 %Soft skill
HubSpot9 %Tool
Presentation skills9 %Soft skill
Empathy8 %Soft skill
Analytical skills8 %Soft skill
Negotiation8 %Soft skill
Decision making8 %Soft skill
Cybersecurity7 %Hard skill
Change management7 %Hard skill
Microsoft Excel7 %Tool
Customer Support7 %Hard skill
Gainsight7 %Tool
Process improvement6 %Hard skill
Logistics6 %Hard skill
Customer Onboarding6 %Hard skill
Technical Support6 %Hard skill
Continuous improvement6 %Hard skill

Hard skills vs soft skills vs tools and certifications

Hard skills (19)

Soft skills (15)

Tools and software (5)

Certifications and licenses (1)

Keyword phrases recruiters use

Multi-word phrases that recur across these customer success manager postings, with the share of postings that use each one.

trusted advisor 29 %cross functionally 22 %product adoption 21 %business outcomes 21 %post sales 20 %value realization 17 %drive adoption 16 %primary point 15 %b2b saas 15 %account health 15 %sale product 15 %proactively identify 13 %cross sell 13 %business goals 13 %check ins 11 %

How to use this on your resume

Treat the table as a checklist, not a script. Put the skills you genuinely have in your skills section, using the same wording as the posting, and back the top ones with a bullet that shows the result.

Each job posting differs from the average, so compare your resume with the actual ad: paste it into the resume keyword scanner to see which terms you already have and which are missing. The ATS keywords guide explains where to place them so applicant tracking systems read them.

Skip any skill you cannot talk about in an interview; a keyword that falls apart under one question costs more than it gains. For a full layout with these skills in context, see the Customer Success Manager resume example. Then prepare for the Customer Success Manager interview questions that test them.

Build a customer success manager resume with these skills

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Customer Success Manager resume skills: FAQ

Which skills matter most for a Customer Success Manager resume?

In 954 Customer Success Manager job postings analysed on October 23, 2026, the most requested skills were Customer success (91 %), Communication (73 %), Account management (59 %), Business Reviews (37 %) and Scrum Master (33 %). Lead your skills section with the ones you can back up, and show them in your experience bullets too.

Should I list soft skills on a Customer Success Manager resume?

Yes, but prove them rather than list them. 15 of the top 40 skills in these postings are soft skills, led by Communication (73 % of postings). Show them through results in your bullets, for example a project you coordinated or a process you explained.

Which tools and certifications do Customer Success Manager postings ask for?

The tools and certifications named most often were Scrum Master (33 %), Salesforce (22 %), AI Tools (11 %), HubSpot (9 %), Microsoft Excel (7 %) and Gainsight (7 %). List the ones you have exactly as the posting writes them.

Where does this data come from?

From 954 public Customer Success Manager job postings at 566 employers, collected on October 23, 2026 from Greenhouse (468), Lever (141) and Ashby (345). A skill's share is the number of postings that mention it divided by 954. The data is updated quarterly and can be downloaded as a CSV.

Method and data

Source: 954 public job postings for customer success manager roles (titles such as Customer Success Manager, Senior Customer Success Manager, Client Success Manager and Enterprise Customer Success Manager) at 566 employers, collected on October 23, 2026 from employer applicant tracking system job boards: Greenhouse 468, Lever 141 and Ashby 345. Employers in the sample include Stripe, Datadog, MongoDB, Chainguard, Anthropic and Samsara. A skill's share is the number of postings that mention it divided by 954. Updated quarterly. Download the data: customer-success-manager-resume-skills.csv (CC BY 4.0). Browse skills for other roles.