OneTwo Resume

Enterprise Customer Success Manager at Perplexity

San FranciscoCustomer Success & SupportFull-timePosted 13 months ago$170K–$220K per year

Tailor my resume to this jobCheck my keywordsApply on Perplexity's site

About the role

As published on Perplexity's job board.

We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.

You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.

RESPONSIBILITIES

- Execute the Enterprise customer success strategy developed by leadership

- Serve as a primary point of contact for key enterprise clients

- Drive initial enablement through high quality onboarding and training

- Identify and support opportunities for growth and client expansion

- Manage retention, working with clients to quantify value delivered

- Advocate for client needs, and collaborate with cross-functional teams to drive product development

- Monitor and report on established key performance indicators, analyze data to identify trends

REQUIREMENTS

- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients

- Proven track record of driving enterprise-level satisfaction, growth, and retention

- Excellent communication and presentation skills, with the ability to engage C-level executives

- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.

- Ability to work under pressure, thriving in demanding environments

- Ability to work independently and as part of a collaborative team

- Proficiency in CRM systems and customer success tool

WHY PERPLEXITY?

- Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support

- Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality

- Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.

Compensation

This role has a set base salary plus a variable component. OTE is $170-220k

Before you apply

  1. Scan your resume against this posting to see which of its terms you are missing.
  2. Tailor your resume so the summary and bullets use the posting's own wording where it is true for you.
  3. Read the customer success resume guide and the interview questions for the role.
  4. Apply on Perplexity's site. Applications never pass through OneTwo Resume.

About Perplexity

AI answer engine that responds to questions with cited sources, along with the Comet browser and agent tools.

All open roles at Perplexity · All customer success and support jobs at AI startups

More roles at Perplexity